Privacy Policy

Our Commitment to Your Privacy

SmartLane Oak Park Towing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our services or visiting our website, you agree to the practices described in this policy.

Information We Collect

When you contact us for towing or roadside assistance, we collect information necessary to provide our services. This includes:

• Your name and phone number
• Your current location or the location where you need service
• Vehicle information including make, model, year, and license plate
• Destination address for towing services
• Payment information including credit card details

If you visit our website or submit a quote request form, we may also collect your email address and any additional information you choose to provide.

We may automatically collect technical information when you visit our website, such as your IP address, browser type, device information, and pages you visit. This helps us improve our website and understand how people use our services.

How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Dispatch a tow truck to your location
• Communicate with you about your service request
• Process payments for services provided
• Maintain records of services for billing and legal purposes
• Improve our services and customer experience
• Send you service updates or important information about your request

We do not use your information for marketing purposes unless you specifically opt in to receive promotional communications from us. You can opt out at any time by contacting us.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your information in the following situations:

• With our drivers and dispatch team to fulfill your service request
• With payment processors to handle credit card transactions securely
• With law enforcement or legal authorities if required by law
• With insurance companies if you request us to coordinate with them
• With repair shops or storage facilities when you direct us to deliver your vehicle there

Any third parties we work with are required to keep your information confidential and use it only for the specific purpose we share it for.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes:

• Using secure payment processing systems that encrypt your credit card information
• Limiting access to personal information to employees who need it to provide services
• Training our staff on privacy and data security best practices
• Regularly reviewing and updating our security measures

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but we do our best to keep your data safe.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We may also use analytics tools like Google Analytics to understand website traffic and user behavior. These tools collect anonymous information and help us improve our online presence.

Your Rights and Choices

You have certain rights regarding your personal information:

• You can request to see what information we have about you
• You can ask us to correct any inaccurate information
• You can request that we delete your information, subject to legal record-keeping requirements
• You can opt out of promotional communications at any time

To exercise any of these rights, please contact us at (708) 666-1151 or contact@oakparktowservice.com. We will respond to your request within a reasonable timeframe.

Retention of Your Information

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Service records are typically kept for several years for billing, warranty, and legal purposes. After that time, we securely delete or anonymize your information.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Third-Party Links

Our website may contain links to third-party websites such as repair shops, insurance companies, or other service providers. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: